Frequently Asked Questions
Q. Where do I start?
We want to make this process simple for you. Let us know the details of
what you need for your event by contacting us via e-mail or telephone. One
of our representatives will contact you within 24 hours.
Q. What size tablecloth do I need?
The size of the tablecloth depends on the size of the table and how low you want the tablecloth to drop. Please contact one of our representatives and they will be happy to assist you.
Q. I'm interested but would like to preview a sample rental item.
This usually answers most people's doubts. (Be careful to allow yourself time to make your decision.) We can't guarantee availability until you place a deposit. You are welcome to preview actual rental items before signing a contract. There is a $20.00 fee that covers shipping and handling to get the items to you. We print return labels for you so once you are finished with the sample items you pop the return label on and drop the bag at any UPS store location or drop box.
Q. Can reservations be placed over the telephone?
Yes, we can take your order over the telephone. To secure the order as a reservation, we must collect a reservation deposit ($200). This can be accomplished by charging it to a credit card by telephone, in person or by mail. The rental and deposit can be paid by check (if more than 30 days prior to the event) or cash (with an authorized credit card).
Q. Can we pick up the linen from your facility?
Yes, you may pick up the items free of charge from our facility.
Q. Do you provide delivery, set-up and take down?
PerIndi Linens can provide delivery and set-up services for local and surrounding Atlanta area events if desired. A fee may apply depending on your location. Our experienced representatives will install all of your linens and add special finishing touches to your table linens. Most facilities will allow PerIndi Linens to pick-up inventory by the Monday following your event. If a same night pick-up is required, an additional fee may apply.
Q. How do I obtain shipping quotes?
Shipping normally can be approximated at $23.00 per 100 standard chair covers, $7.00 per 100 standard sashes, $5.00 per 100 lame\satin\sparkle organza sashes.
Q. Can I cancel my order?
You can cancel your order up to 72 hours prior to it leaving our warehouse, but your deposit is non- refundable. Custom orders cannot be cancelled.
Q. Will I be charged for damaged or missing items upon return?
Items burned, stained or otherwise damaged beyond future use
will incur a replacement fee.
Q. How far in advance should I place an order?
We generally recommend placing orders at least 4 weeks in
advance to ensure availability, especially during April-October. We may be able to provide chair covers and linens next day for last-minute reservations depending on shipping and availability.
Q. Can I change the number of chair covers that I have ordered?
Standard linen orders may be adjusted up/down up to one week before your wedding. Custom orders cannot be changed once they are ordered.
